Information for providers to get security access to ProviderOne

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Providers access ProviderOne at: https://www.waproviderone.org/

Note: To access ProviderOne your organization must provide you access by completing the steps outlined on our Security page.

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ProviderOne Security

Billing providers need to setup secure access to ProviderOne for many self-service options including:

· Completing registration activities to ensure continuity in payments.

· Maintaining your provider file before and after ProviderOne is live.

· Checking client eligibility in the new system.

· Accessing your Remittance Advice after ProviderOne is implemented.

· Reviewing and adding DSHS taxonomies associated with your organization.

Who should complete this activity? Providers should designate one person in the organization who will pick up initial security credentials and manage adding additional staff and their level of access to ProviderOne. That person will be your "ProviderOne Security Administrator."

System usernames and passwords from the current Medicaid payment system will no longer be valid once ProviderOne goes live.

This is an important prerequisite to the ProviderOne registration activity.

New!
Five Common Problems Providers Face in the Security Process
Please read this tip sheet for some answers to some common problems.

Word format

PDF format

A few key pieces of information providers should know about security:

Security credentials are provided to a single ProviderOne Security Administrator for your organization. (DSHS issues a single logon and password per NPI). If you did not report your NPI to DSHS, your Medicaid ID's were consolidated by tax ID. If your organization has multiple tax IDs, your security administrator will obtain security credentials for each tax ID.
Your Security Administrator will set up additional users for your organization that can complete the registration activity.

ProviderOne Security Administrator: Follow the steps below as a guide for obtaining security credentials and setting up users in ProviderOne.

Security Spreadsheet Option: DSHS has added an option for large organizations to complete security set up using an Excel spreadsheet. Use these links for this option:

Step-by-step instructions to complete the security spreadsheet
ProviderOne Security Spreadsheet(Excel format) Save this file to your computer before you begin completing the spreadsheet. You may need view the workbook in "full screen" to see available tabs.
Click here for list of ProviderOne security profiles and descriptions

Obtain Security Credentials for ProviderOne Registration

Step 1

Learn how to set up security in ProviderOne

Click here to review a self-paced tutorial (Depending on your system configuration, you may see pop-up warning messages associated with the Flash Player. These warnings do not affect the performance of the tutorial, and can be safely ignored each time.)

Click here to download the DSHS ProviderOne Provider Registration and Security Administration Manual (Security Administration Information begins on page 121.)

Security FAQ's developed from the Webinars

Step 2

Security Administrator obtains initial log on and password

Security Administrator click here to get your security credentials from https://fortress.wa.gov/dshs/npicaphrsa

You will need to pick up the credentials for each "pay to" NPI or Tax ID for your organization. (Please note that if you did not report NPI to DSHS your Medicaid ID's were consolidated by tax ID and each tax ID is a domain.

If your organization reported a few NPI numbers to DSHS that did not cover one to one with all your current Medicaid provider numbers, you should know that all of your Medicaid provider numbers were linked to one of your reported NPIs during conversion to retain your history.

Step 3

Security Administrator gives users log on and passwords

Click here to see a list of ProviderOne security profiles. You will assign your staff one or more of these profiles for the appropriate access to ProviderOne for their job. Please note that DSHS added 3 new profiles 4/27/09.

Security Administrator click here to set up ProviderOne users and passwords in ProviderOne https://www.waproviderone.org/
Refer to the DSHS ProviderOne Provider Registration and Security Administration Manual if necessary (Security begins on page 119.)

Step 4

Security Administrator informs users of ProviderOne login information

Security Administrator informs the users in their organization who will complete the ProviderOne registration activity of their ProviderOne login information.
Direct users to complete steps for the ProviderOne registration activities at:

http://hrsa.dshs.wa.gov/ProviderOne/Registration.htm

If you have questions, please:
It’s important to us that you have access to staff who can answer your questions about ProviderOne. However, we want you to know that we are experiencing a high volume of contacts and are currently reallocating and training additional staff to assist you. For the quickest response, we suggest you use email when possible and include key information in the subject line.

Security questions and login issues provideronesecurity@dshs.wa.gov [1-800-562-3022 select option 2,4,1]

Registration process, change an NPI or Tax ID number providerenrollment@dshs.wa.gov [1-800-562-3022 select option 2,4,2]

HIPAA EDI Gateway, setting up SFTP, or missing/bad 997 file [1-800-562-3022 select option 2,4,3]

HIPAA testing issues hipaa-help@dshs.wa.gov [1-800-562-3022 select option 2,4,4]

ProviderOne general questions providerone@dshs.wa.gov [1-800-562-3022 select option 2,4,wait]

Join the provider readiness email distribution list!

The ProviderOne project has established an email distribution list dedicated to provider readiness activities.

Please pass this link on to providers or anyone that may be interested in receiving updates on provider readiness activities for ProviderOne. You may join or leave this list anytime at:

http://listserv.wa.gov/archives/providerone_provider_readiness.html