If you have questions, please:

PROVIDERONE RESPONSE TEAM

It’s important to us that you have access to staff who can answer your questions about ProviderOne.  We have established a team of staff to keep current on project developments and decisions that might impact you and address your questions about ProviderOne:

• Security questions and login issues provideronesecurity@dshs.wa.gov  [1-800-562-3022 select option 2,4,1]

• Registration process, change an NPI or Tax ID number providerenrollment@dshs.wa.gov [1-800-562-3022 select option 2,4,2]

• HIPAA EDI Gateway, setting up SFTP, or missing/bad 997 file [1-800-562-3022 select option 2,4,3]

• HIPAA testing issues hipaa-help@dshs.wa.gov [1-800-562-3022 select option 2,4,4]

• ProviderOne general questions providerone@dshs.wa.gov [1-800-562-3022 select option 2,4,wait]