◊Projected implementation dates

◊Request for Proposal (RFP)

◊Overview

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DSHS Client Information

Medicaid ID will Change

DSHS is changing to a new provider payment processing system known as ProviderOne.  With the new system, clients will be issued a permanent Services Card.  This plastic card will replace the current paper Medical Assistance ID (MAID) card that is sometimes referred to as the medical coupon.  The Services Card like the MAID is free to clients and will be used much like other insurance industry cards.

The transition to the Services Card will occur at the same time the new system is implemented.

Please click here to read the important ProviderOne Schedule Announcement at the bottom of this page.

What you should know:

• The Services Card will be issued one time and not monthly

• Each person eligible for services will have their own card - not just one for the family.

• DSHS will mail the Services Cards to clients in November with instructions.

• The Services Card does not replace the Electronic Benefit Transfer (EBT) or Managed Care cards.

• The Services Card is for Medicaid (medical, dental, vision) services and the General Assistance Unemployable (GAU) program

Please note:  If you currently receive a check with your MAID, your check will be mailed separate from your Services Card.

For more detailed information, read this fact sheet written for our state and community partners:

• Client Medical ID Changing to Services Card

  • Word format

  • PDF format

In the coming months, DSHS plans to mail eligible Medicaid and GAU clients the following:

• September 2009:  All eligible Medicaid and GAU clients will receive an insert with their September MAID announcing the upcoming change from the MAID to the new permanent plastic Services Card. Click here to see the September MAID insert

Please help us inform DSHS clients

Please help us spread the word about the change to the new client Services Card.  The following materials are available to share:

• Services Card Poster

  ◊English         ◊Cambodian           ◊Chinese         
  ◊Korean         ◊Laotian                ◊Russian                   
  ◊Somali          ◊Spanish               ◊Vietnamese

You also can order this poster in quantities and other languages from the Department of Printing. Click here for instructions.

• "Coming Soon" Poster that can be printed at your office or emailed:

  • Word format

  • PDF format

   

• Brochure that will be sent with the new Services Card when they are issued

  ◊English         ◊Cambodian           ◊Chinese         
  ◊Korean         ◊Laotian                ◊Russian                   
  ◊Somali          ◊Spanish               ◊Vietnamese

 

Additional materials coming soon:

• Fact sheet for Medicaid clients

• A video brochure

• Questions and Answers

Email Distribution List:

Client Advocates/General Interest:  The ProviderOne project has established an e-mail distribution list dedicated to our community partners - advocacy groups, state and local agencies, and other interested parties around Washington. This list will be used to provide periodic ProviderOne project updates about current timelines and the new client Services Card that will replace the Medical Assistance ID card when the first phase of this project is implemented.  Join or leave at http://listserv.wa.gov/archives/providerone_communications.html

Additional Fact Sheets That May Interest You:

• July 2008 - What is ProviderOne?

  • Word format

  • PDF format

Updates

October 23, 2009 - Important ProviderOne Schedule Announcement

Throughout the ProviderOne project development, DSHS has been committed to two goals while implementing the new system:

1.    Continuity of services for over 1 million of Washington’s most vulnerable residents; and

2.    Continuity of nearly $4 billion in annual payments to DSHS providers.

December 6, 2009 Go-Live Date is Not Viable – January 10, 2010 is the next possible Go-Live Date

Since announcing the December 6, 2009 implementation date last July, we have carefully monitored readiness of the system, providers, DSHS staff, and our vendor.  Considering system readiness alone, the state has determined that December 6, 2009 is not a viable launch date.  This decision was supported by external quality assurance and independent verification and validation vendors. 

Please know that in the coming days, the ProviderOne project management team will update plans for client communication about issuance of the client Services Card.

There are two areas of the system that do not support going live December 6:

1)    Data warehouse reporting functions necessary for managing Medicaid and meeting legal requirements; and

2)    Integration of pharmacy payments into the overall ProviderOne system claims engine.

Although these areas are not tracking to a December 6, 2009, go-live date, significant progress has been made in recent weeks. Therefore, January 10, 2010, is the next possible go-live date.  In the coming weeks, we will be working closely with the system vendor to monitor the viability of a January go-live date and adjust the official go-live date if necessary.

We appreciate your commitment, patience and continued support for this critical and unprecedented undertaking for the State of Washington and its citizens and providers!